Account Manager | Full time / Starting May 2016 / Based JLT, Dubai

Full time / Starting May 2016 / Based JLT, Dubai

Company overview

Latitude Digital Marketing is a leading digital marketing agency with 11 years of heritage in

the advanced UK market and a MENA base in Dubai for 3 years. We work across all verticals

including retail, finance, travel and leisure. We help our clients drive additional return

through the best approaches and technology using Paid Search, Programmatic Display,

Social Media, SEO, Content and Analytics. Latitude is an international agency with native

speakers in 15 different languages managing campaigns across the world.

Department overview

The Client Services department is the face of the Latitude business. We're responsible for

looking after and growing our clients in the MENA region via our award winning and unique

approaches. We offer highly strategic advice and the latest digital marketing products and

ideas. Campaign execution is handled by our operations team based here in the UAE and in

our UK base.

Role overview

We are seeking a proactive individual to join our dynamic, fun, and growing Dubai office. As

Account Manager you'll be the main point of contact for a small portfolio of valuable clients

including an airline, hotel group and international bank. You'll advise them on digital

strategy and help their business and ours grow by recommending suitable approaches and

digital marketing channels to exceed their goals. You'll be highly organised and responsible

for managing client projects delivered by our specialist Delivery teams. You’ll be passionate

about digital marketing and keen to impart your knowledge on the channels that we offer.

In return for your hard work, Latitude offer a bespoke induction and ongoing training plan.

We ensure you have the support required to attend industry events and further your digital

knowledge to keep you at the cutting edge of this fast-paced industry. The growing nature of

this office means you’ll get exposure to different functions in the business and have

unparalleled opportunities for career progression.

You’ll be based in our office in Cluster X, JLT, Dubai, but will visit client offices from time to

time. This may involve short international trips. You’ll be equipped for mobile working with a

laptop, dual screen workstation and smartphone allowance.

You’ll be backed by a fully established 100-strong company based in the UK, one of the most

advanced digital markets in the world. Latitude are part of Callcredit Information Group, a

1000-employee group specialising in managing consumer data for businesses across every

sector.

e: MENA@latitudegroup.com www.latitudegroup.com

t: +971 44375737 Page 1

Main responsibilities

 Spend time understanding Clients' businesses, their challenges, and overall aims

 Advise Clients on the most appropriate digital marketing methods to achieve those

goals

 Take specific briefs from existing clients on their digital marketing campaigns

 Brief our channel-specific delivery teams in the UAE and UK

 Monitor the delivery of campaigns, ensuring we're providing the very best

performance for our Clients and exceeding their expectations

 Cross sell appropriate Latitude services to enhance Clients' digital marketing

 Collate reports and presentations to show the results of the campaigns we've

delivered. Present and discuss these with the Client

 Resolve queries the Client may have

 Develop processes to improve our own internal efficiency

 Report on Client performance and opportunities internally via our CRM system

 Brief the finance team on raising invoices and assist collecting outstanding invoices

where required

 Act as a role model at all times for the company’s values, and ensure that these are

portrayed by the wider teams during every client engagement

 Renew contracts governing our Client relationships

Role requirements

 Based in Dubai or willing to move to Dubai immediately

 Excellent communication skills, used to speaking and presenting to people at various

levels of seniority over the telephone, video conference and face to face

 Highly organised, ability to manage task lists and juggle multiple projects at once

 At least 1 year’s working knowledge in the digital space

 Familiar with our core channel offerings: Paid Search, Programmatic Display, Social

Media, SEO, Content and Analytics

 An eye for detail, able to quickly and accurately review the work of others before

sending to Clients

 Numerically confident with good knowledge of Microsoft Excel

To apply or have a confidential chat please send CV and cover letter to Regional Director

(MENA) Kinloch Magowan: kinloch.magowan@latitudegroup.com