Full time / Starting May 2016 / Based JLT, Dubai
Company overview
Latitude Digital Marketing is a leading digital marketing agency with 11 years of heritage in
the advanced UK market and a MENA base in Dubai for 3 years. We work across all verticals
including retail, finance, travel and leisure. We help our clients drive additional return
through the best approaches and technology using Paid Search, Programmatic Display,
Social Media, SEO, Content and Analytics. Latitude is an international agency with native
speakers in 15 different languages managing campaigns across the world.
Department overview
The Client Services department is the face of the Latitude business. We're responsible for
looking after and growing our clients in the MENA region via our award winning and unique
approaches. We offer highly strategic advice and the latest digital marketing products and
ideas. Campaign execution is handled by our operations team based here in the UAE and in
our UK base.
Role overview
We are seeking a proactive individual to join our dynamic, fun, and growing Dubai office. As
Account Manager you'll be the main point of contact for a small portfolio of valuable clients
including an airline, hotel group and international bank. You'll advise them on digital
strategy and help their business and ours grow by recommending suitable approaches and
digital marketing channels to exceed their goals. You'll be highly organised and responsible
for managing client projects delivered by our specialist Delivery teams. You’ll be passionate
about digital marketing and keen to impart your knowledge on the channels that we offer.
In return for your hard work, Latitude offer a bespoke induction and ongoing training plan.
We ensure you have the support required to attend industry events and further your digital
knowledge to keep you at the cutting edge of this fast-paced industry. The growing nature of
this office means you’ll get exposure to different functions in the business and have
unparalleled opportunities for career progression.
You’ll be based in our office in Cluster X, JLT, Dubai, but will visit client offices from time to
time. This may involve short international trips. You’ll be equipped for mobile working with a
laptop, dual screen workstation and smartphone allowance.
You’ll be backed by a fully established 100-strong company based in the UK, one of the most
advanced digital markets in the world. Latitude are part of Callcredit Information Group, a
1000-employee group specialising in managing consumer data for businesses across every
sector.
e: MENA@latitudegroup.com www.latitudegroup.com
t: +971 44375737 Page 1
Main responsibilities
Spend time understanding Clients' businesses, their challenges, and overall aims
Advise Clients on the most appropriate digital marketing methods to achieve those
goals
Take specific briefs from existing clients on their digital marketing campaigns
Brief our channel-specific delivery teams in the UAE and UK
Monitor the delivery of campaigns, ensuring we're providing the very best
performance for our Clients and exceeding their expectations
Cross sell appropriate Latitude services to enhance Clients' digital marketing
Collate reports and presentations to show the results of the campaigns we've
delivered. Present and discuss these with the Client
Resolve queries the Client may have
Develop processes to improve our own internal efficiency
Report on Client performance and opportunities internally via our CRM system
Brief the finance team on raising invoices and assist collecting outstanding invoices
where required
Act as a role model at all times for the company’s values, and ensure that these are
portrayed by the wider teams during every client engagement
Renew contracts governing our Client relationships
Role requirements
Based in Dubai or willing to move to Dubai immediately
Excellent communication skills, used to speaking and presenting to people at various
levels of seniority over the telephone, video conference and face to face
Highly organised, ability to manage task lists and juggle multiple projects at once
At least 1 year’s working knowledge in the digital space
Familiar with our core channel offerings: Paid Search, Programmatic Display, Social
Media, SEO, Content and Analytics
An eye for detail, able to quickly and accurately review the work of others before
sending to Clients
Numerically confident with good knowledge of Microsoft Excel
To apply or have a confidential chat please send CV and cover letter to Regional Director
(MENA) Kinloch Magowan: kinloch.magowan@latitudegroup.com
